Standard UK Shipping costs £5.99 but is free when you spend over £75 Express UK Shipping costs £9.99 but is free when you spend over £150 UK Next Day Shipping is £12.99

Orders sent with Standard UK Shipping should arrive within 5 working days. Orders sent with Express UK Shipping should arrive within 2 working days. Orders sent with UK Next Day Delivery should arrive within 1 working day. Please note that orders received after 1 pm (GMT) will be dispatched the following day and that a signature will be required upon delivery. ROYAL MAIL UPDATE: DUE TO POSTAL STRIKES last orders for Christmas dates: If you’re based in the UK and would like your order to arrive before Christmas, please order by: · Friday 16th December with Standard Delivery · Monday 19th December with Express Delivery · Wednesday 21st December with Next Day Delivery *Delivery times and dates are subject to Royal Mail.

If you are interested in being a stockist please email us at sales@nataliejosephlingerie.com

We accept all major Credit / Debit Cards. As well as, PayPal. All prices are subject to VAT

If you’re based in the UK and would like your order to arrive before Christmas, please order by: · Friday 16th December with Standard Delivery · Monday 19th December with Express Delivery · Wednesday 21st December with Next Day Delivery *Delivery times and dates are subject to Royal Mail.

Due to the coronavirus pandemic, we have changed how we process orders. Orders are processed twice a week on Wednesdays and Sundays and shipped the following day. ​ Returns and Exchanges will be collected from reception on Wednesday and Sundays. They will not be opened for at least 72 hours before being processed. ​ We understand that you also may not wish to open orders as soon as they arrive, and that you may also have limited time to get to the Post Office, so we will be extending our returns period from 28 days to 35 days.

Orders received after 1 pm (GMT) will be dispatched the following day. Please note that a signature will be required upon delivery for UK Standard Express deliveries. Last order for Christmas dates: If you’re based in the UK and would like your order to arrive before Christmas, please order by: · Friday 16th December with Standard Delivery · Monday 19th December with Express Delivery · Wednesday 21st December with Next Day Delivery *Delivery times and dates are subject to Royal Mail.

*Delivery times and dates are subject to Royal Mail. Due to the Royal Mail Strikes, there have been delays in receiving goods. Unfortunately, this is out of our control. You must inform us within 28 days if your package is lost or damaged in transit so that we can make a prompt claim against the delivery company and resolve the issue. Please quote your order number in all email correspondence. By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. ​ Last order for Christmas dates: If you’re based in the UK and would like your order to arrive before Christmas, please order by: · Friday 16th December with Standard Delivery · Monday 19th December with Express Delivery · Wednesday 21st December with Next Day Delivery

We hope that you will be delighted with your purchases; however, should you wish to return your goods, we will be happy to issue a refund within 28 days of receipt, provided it is in a fully re-saleable condition with swing tags attached and in the original packaging. ​ The item/s that you return are your responsibility until they reach us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is also your responsibility. When sending a return, please mark the package ‘RETURNED GOODS’ and ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Natalie Joseph Lingerie. ​ Please ensure you provide us with your order number and reason for your return. If you are exchanging an item please contact us at sales@nataliejosephlingerie.com so we can ensure we have the product available. Briefs - We are more than happy for you to try on any briefs to see how they fit and look however we do ask that you please try these items on over your own underwear with the plastic hygiene strip left on the gusset in the interests of both health and hygiene. If you need to return lingerie for any reason we are able to accept them as long as they are unworn and still have the tags on and plastic hygiene strip. Due to hygiene reasons, we cannot accept returns on briefs that have had the hygiene strip removed. ​ This policy does not affect your statutory rights relating to faulty or mis-described goods. ​ Natalie Joseph Lingerie reserves the right to refuse the return/exchange of any goods that do not meet the above requirements. ​ Please email sales@nataliejosephlingerie.com for a return address. Put your order number in the subject line and reasons for the return and refund. If you are exchanging an item, we will not charge you additional UK postage on your new order. Any items to be exchanged will be sent out as soon as Natalie Joseph Lingerie receives your returned item/s providing we have the alternative product in stock. If you request a refund, please allow up to 10 working days for the money to be credited to your account. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged, please email us on sales@nataliejosephlingerie.com Your statutory rights remain unaffected.

Our bras are made to the UK industry size standards. We carry the sizes in the table below.

Please refer to the table below for international size conversions.

Please refer to the table below for international size conversions.

Each time you wash and wear your bra you should adjust your shoulder straps so that you feel comfortable and supported.

On average you should replace it every 6 – 9 months (or every 130 wears). But if there are tell-tale signs such as the underwire poking out, if the band is no longer snug, or if there is visible damage to the bra, then you should think about replacing it.

Handwashing it is the most recommended option. For stability and long-lasting use of your underwired bras, it is highly recommended to wash it after every 2 to 3 wears. Just soak it in the water with some mild washing detergent like SOAK Wash (without fabric softener) for about 5 to 10 minutes. Slightly rub it with your hands and hang it for drying.

There’s no need for wringing underwire bra, and no need for excess heat, tumble drying, dry cleaning, and ironing.

To preserve your underwired bra avoid machine washing as much as possible. However, if you must, use a lingerie washbag and wash on a gentle cycle on a cold temperature. Do not spin or tumble dry.

The cup is too small; all breast tissue should be held within the cups

The band is too tight. It should be firm but not uncomfortable.

If the under-band is riding up, then the back size too big. You need a smaller under band but you must increase the cup size. If the bra rides up at the back, the breasts tip forward and down. Loosen the straps so that it fits snuggly and it should not move. If the band lifts when you raise your arms, then a smaller band is required.

Always try on different brands of bras for comfort and fit as they vary in size and shape. The gore of the bra tells you exactly about your perfect fit. The gore is the piece that rests in the centre of the two cups. If it falls flat right in the mid of your chest, that means you are wearing the right fit. If the gore does not sit in the centre accurately, you are very likely to be in the wrong piece. The under band should be snug (about 2 finger width near your spine) and be comfortable. It should not ride up your back and your breast tissue should be full enclosed within the cup.

Full cup bras are the best style women with a large heavy bust. This is because they’re designed to give the most support and coverage.

If the wire digs in under the arm or the bust is bulging over the cups, a larger cup size is needed. The breasts should be totally encased within the wire, which should sit flat against the body. Wires should sit close to the chest and the bra should stay in place when your arms are lifted.

The full cup bra is the wrong style of bra; try a balconette bra shape instead.

Very few people have symmetrical breasts. Try a stretch lace bra, as this will stretch to fit to the breast or alternatively look for a bra that has removable pads and remove them accordingly, or add a breast pad under the cup that holds the smaller bust.

A new bra would be one that you feel comfortably snug with the loosest hook & eye on. Bras stretch overtime with normal wearing and tearing. Gradually you need to move your hook & eye inward to adjust the band.

Each time you wear your bra you should adjust your shoulder straps so that you feel comfortable and supported.

You happen to have bigger bands and smaller cups. The band rides up only when its bigger in size. Opt for bras with smaller bands and bigger cups. For example, if 40J is what you have been wearing, get it replaced with 38HH or 38H Enter your answer here

The lingerie tape is double-sided with a perforation down the centre. It acts like Sellotape. Peel one side and stick onto your skin, then peel the other side and stick your top onto the tape. Hold for a few seconds. Do not use any moisturiser on your breasts. It can be used for gaping shirt buttons. But be careful with embellishments or delicate fabrics like silk. Remove the tape before washing.

Use a silicone shoulder cushion for comfort from painful bra straps. Simply slide your bra straps into the specially designed Bra Strap Cushion channels for instant pain relief, elimination of deep shoulder grooves and prevention of bra strap slippage.

Try a detachable and reusable Bra Extender. It can extend bra band width by up to 5cm (almost 2 inches) Simply attach to the hooks at the back of bras to extend band length.

Use a lingerie washbag and a gentle fabric detergent. It is suitable for delicate or small items that you can wash in the machine. The double layer close weave mesh bag helps protect bras and other delicate garments from being tangled or damaged in the washing machine.

Try SOAK’s eco-friendly formulation. it’s the no-rinse clean you trust and love. Soak is perfect for your lingerie, softest sweaters, baby clothes, quilts, swimwear, workout wear and all the laundry you love. Just Soak and squeeze. No need to rinse.

Try the Bamboo Bra Liner which is designed to keep sensitive skin dry and protected from the bra underwire rubbing under the breasts that cause irritation and sweat rash. It solves the breast sweat problem, reduces bacteria and their odours.

Due to the coronavirus pandemic, we have changed how we process orders. Orders are processed twice a week and Wednesdays and Sundays and shipped the following day. (More frequently for the Christmas period.) Returns and Exchanges will be collected from reception on Wednesday and Sundays, they will not be open for at least 72 hours and then processed. We understand that you may not wish to open orders as soon as they arrive, and you may also have limited time to get to the post office so we will be extending our returns period from 28 days to 35 days.

We can only deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

You must inform us within 7 days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If an item is undelivered we will refund your account after 28 days.

Due to hygiene, health and safety reasons, we cannot accept returns on briefs, give refunds or exchange briefs that have had the plastic hygiene strip or tags removed, unless they are damaged. Natalie Joseph Lingerie reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.

We hope that you will be delighted with your purchases; however, should you wish to return your goods, we will be happy to issue a refund within 28 days of receipt, provided it is in a fully re-saleable condition with swing tags attached and in the original packaging. The item/s that you return are your responsibility until they reach us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

"Privacy is not something that I'm merely entitled to, it is an absolute prerequisite." ~ Marlon Brando We could not agree more, which is why Natalie Joseph Lingerie is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about our customers to third parties except where it is part of providing a service to you. Please read our privacy policy carefully. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.